Phoenix Furniture Centre Glasgow
For all enquiries call  
0141 423 3787  
Visit our bed and furniture centre at
17 Torrisdale Street, Glasgow G42 8PP
Home of relaxation...  
Delivery & Returns
Find out more about our Delivery and Returns policies below.
If you can't find the answer to your question below, contact us on 0141 423 3787
Our standard furniture delivery charges apply to Greater Glasgow addresses only. Additional charges may apply to furniture deliveries to UK islands. When an order contains more than one furniture item, all furniture items will be delivered at the same time as soon as all items are available. An estimated delivery timescale is associated with each furniture product and we will make every effort to deliver your goods within this timescale. However delays can occasionally occur due to unforeseen factors out with our control. Phoenix Furniture shall be under no liability for any delay or failure to deliver the products within estimated timescales.

Preparing for furniture delivery
It is the customer’s responsibility to ensure adequate access at the point of delivery. If it is not possible to deliver the items due to a lack of access space we may have to apply a charge in order to take any items back into stock

In order to ensure this situation does not occur we ask that you follow these few simple steps to ensure a hassle free delivery.
1. Measure the height and width of any hallways and door accesses, as well as the entry clearance.
2. Check the dimensions of the furniture in order to ensure the items will fit.
3. Clear plenty of space to allow for the delivery and any packaging materials.

Returns policy
For hygiene and safety reasons we cannot accept the return of certain items which have been opened (e.g. mattresses and pillows). Please note that a refund will only take place after the goods have been returned, inspected by a member of management and deemed to be in a suitable condition. For furniture items that require a two-man uplift you may be required to pay an uplift charge. This charge may be higher than the original delivery charge as the initial delivery cost is subsidised by Phoenix Furniture. Your furniture return may also be subject to a returns charge if your items are bespoke, made-to-measure or have been specially ordered for you. Please inform us of any return you would like to make as soon as possible. A member of our team will contact you to discuss the quickest and most efficient way for you to return your products. Please note that there will be no charge for any return if the delivered goods are faulty or if the items do not match your order correctly. In these instances replacement products will be delivered free of charge as soon as the items are available.
Ask in-store for further details
  For all enquiries call
  0141 423 3787
  17 Torrisdale Street, Glasgow G42 8PP
  Furniture and bed centre opening times:
Monday - Saturday: 9:30am - 5:30pm - Sunday: 12 noon - 5pm
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